Refund policy
Modern Fire Suppression Return & Refund Policy
Last Updated: November 6, 2025
1. General Policy
Modern Fire Suppression does not accept returns for any products once an order has been processed and shipped. All sales are considered final. Exceptions may be made only under specific circumstances where Modern Fire Suppression determines that a refund is warranted, such as confirmed product damage during shipment or verified delivery issues.
Simply Put:
We don’t take returns. Once your order ships, the sale is final — unless there’s a real problem with shipping or damage, in which case we’ll review it.
2. Eligibility for Refunds
Refunds are granted solely at Modern Fire Suppression’s discretion after a full investigation of the issue. To qualify for consideration, customers must notify us of any damaged, defective, or missing products within 7 calendar days of receiving (or the expected delivery of) the order.
Claims submitted after this period may not be eligible for review. Supporting documentation such as order numbers, photos of packaging or damage, and proof of purchase may be required.
Simply Put:
If something’s wrong with your order, contact us within a week. We may ask for photos or proof before deciding on a refund.
3. Damaged or Defective Items
If a product arrives damaged or defective, customers should contact Modern Fire Suppression immediately at the email or phone number provided below. After review, we may offer a refund or other appropriate resolution. Products that have been installed, used, or altered in any way may not qualify for refund consideration.
Simply Put:
If your order shows up damaged or not working right, let us know right away. Don’t try to install or modify it — we’ll figure out the best solution.
4. Lost or Undelivered Orders
In the event that an order is lost or not delivered, Modern Fire Suppression will investigate the issue with the carrier. Resolutions, including potential refunds, will be determined on a case-by-case basis after the investigation is complete. We are not responsible for delays caused by UPS, weather, or other factors beyond our control.
Simply Put:
If UPS loses your package, we’ll look into it and decide the best way to make it right. Delivery delays from weather or carriers aren’t our fault, but we’ll still help you sort it out.
5. Incorrect Shipping Information
Modern Fire Suppression is not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by the customer. Orders returned to sender for this reason will not be refunded. Customers will need to place a new order with the correct shipping details.
Simply Put:
Double-check your address before ordering. If it’s wrong, UPS can’t fix it, and you’ll need to place another order.
6. Product Warranty
All BlazeCut units sold by Modern Fire Suppression are covered by a two (2)-year limited manufacturer’s warranty provided directly by BlazeCut. Customers can extend this warranty period to five (5) years by registering their unit at www.blazecut.com after purchase.
Warranty claims are handled by BlazeCut according to their official warranty policy and may include repair, replacement, or other remedies at their discretion. Modern Fire Suppression will assist customers in initiating any warranty-related inquiries.
Simply Put:
Your BlazeCut unit is backed by BlazeCut’s 2-year warranty, and you can extend it to 5 years for free by registering it on blazecut.com. If you ever have a warranty issue, we’ll help you get it resolved with BlazeCut.
7. Refund Processing
Approved refunds will be processed back to the original payment method used for purchase. Once a refund is issued, customers will receive an email confirmation. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider’s policies.
Simply Put:
If we approve a refund, we’ll send it to your original payment method within about a week. You’ll get an email once it’s processed.
8. Contact Information
For all refund, warranty, or shipping inquiries, please contact our customer service team at:
📧 brandon@modernfiresuppression.com